TwinsCommTech — Return & Refund Policy

Last updated: 27 September 2026

This policy explains when and how you can return an item bought from TwinsCommTech, and how refunds are handled. It supplements our Terms of Service.

1. Return window

You can request a return within 10 days of delivery or pickup, for items that are damaged, defective, or significantly different from what was ordered.

2. Condition requirements

Item must be unopened and unused, in its original packaging, with proof of purchase.

3. Refunds

Once a return is approved, refunds are processed within 5 days to the original payment method.

4. Return shipping

You cover the cost of return shipping unless the item arrived damaged, defective, or not as described, in which case we cover it.

5. Exceptions

Opened earphones, screen protectors/screen guards once applied, SIM cards, and data or airtime purchases are not eligible for return once sold.

6. How to start a return

Contact us with your order number and reason for the return: WhatsApp 2348000000000. We'll confirm eligibility and next steps before you send anything back.

This document has not been reviewed by a lawyer. Recommend having it checked before relying on it, particularly the exceptions and return-shipping sections, which vary by product category.